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In a competitive marketplace, customer satisfaction and engagement is a key differentiator. Businesses that succeed are undoubtedly the ones that take customer satisfaction seriously and integrate it into their long term business strategy. They understand that contact centers serve as the focal point of contact for their valued customers, helping them resolve critical issues and keeping them engaged for future sales. However, it is particularly challenging for organizations to maintain efficient customer service given that they often try to control their overall contact center costs. In such cases, the solution is to implement sustainable, enabling technologies inside and around contact centers, monitor performance and strive to achieve improvement with the aim to provide superior customer engagement. Aspect Software was formed in 1973 with this objective. Based in Phoenix, AZ, with global operations and offices in more than 40 cities. Aspect provides an elegant, simple yet powerful software platform that helps contact centers and back offices seamlessly align their people, processes and touch points to deliver a truly differentiated customer experience that bolsters consumer loyalty and improves business outcomes.
Leveraging a global alliance with Microsoft for over two decades, Aspect is uniting the contact center with unified communications and collaboration platforms such as Microsoft SharePoint, Dynamics CRM and Skype for Business for more informed, effective customer interactions.
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Aspect and Microsoft are consistently delivering innovative solutions with deep technology and platform expertise
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