Baseplan Software Group: Integrated ERP Solution Powered by Microsoft

Andrew Satterley, CEO

“The key is to set realistic customer expectations, and then not to just meet them but to exceed them–preferably in unexpected and helpful ways.” This proverb by Richard Branson is what Australia-based Baseplan Software Group abides by—consequently developing long-term associations with its clients. The company’s CEO, Andrew Satterley reinforces this belief by adding, “Our customers are at the core of all the initiatives.” With a client-centric approach, Baseplan—a provider of innovative Sales, Rental, Service, and full Financial Solutions has created many success stories, including that of JLG Industries, an Australian access equipment manufacturer. When JLG Industries, Australia switched over to Baseplan Software Group, data integrity was their primary focus. Considering the same, Baseplan smoothly carried out the migration of data, transactions, and assets from their then existing system to Baseplan Enterprise in approximately four days. Being driven by Microsoft Technology Stack, Baseplan’s application was able to deliver the outcomes desired by the client. While JLG Industries after implementing Baseplan expected ROI in three years, the actual ROI was delivered by the company in nine months.

Baseplan Software Group has had several other implementations of its fully integrated ERP solution— Baseplan Enterprise, which is designed to meet the needs of equipment and rental industry.

It provides process control through pre-sales, quoting, ordering, receiving, pre-delivering, invoicing, and after sales service. The company, through this solution, ensures that various departments in a company communicate better and work efficiently to achieve their end results. Baseplan, a Microsoft Gold Partner, has developed the software for rental and equipment industry using Microsoft’s .NET framework and MS SQL Server.

Baseplan deems it extremely important to adhere to timelines without compromising on the quality and their partnership with Microsoft has helped them make it possible

The company’s association with Microsoft has helped the Baseplan team to access latest technologies, multiplying its capabilities in many ways. The developers at Baseplan have also gained significantly through Microsoft Developer Network (MSDN). MSDN hasn’t just enabled the company to streamline tasks but also helped accelerate their R&D initiatives. Baseplan deems it extremely important to adhere to timelines without compromising on the quality and their partnership with Microsoft has helped them make it possible.

Baseplan also employs Internet Information Services (IIS) of Microsoft, which appropriately complement the company’s business requirements. Considering the amount of data that a business generates in a day, IIS provides the right kind of support—capably managing data sensitivity. Their data integrity concerns are also taken care of by MS SQL’s highly secured environment.

Baseplan also has mobility solutions in its repertoire, which are implemented using Microsoft Technology. These solutions are designed to bridge the gap between in-field and warehouse/office operations. One of these mobility solutions is Field Service Mobility (FSM), which is available on Windows 10 and offers breakdown system management that tracks all field service operations. From managing job allocation to assisting staff with maintenance reminders and complaint handling, FSM provides great assistance to ensure mobility. Baseplan’s mobility solutions are developed in a way that they maximize operational efficiency and optimize resources when implemented.

With the paradigm shift in application infrastructure management, the cloud is the way to go. However, to ensure that an organization leverages cloud appropriately, it needs to look for the right solutions. Considering this, Baseplan is always working on innovations and improvements to address the clients’ business requirements. With extensive experience in equipment and rental management, Baseplan continues to help its clients across U.S., Australia, New Zealand, South Africa, and Canada increase productivity and maximize operational efficiency.