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“The key is to set realistic customer expectations, and then not to just meet them but to exceed them–preferably in unexpected and helpful ways.” This proverb by Richard Branson is what Australia-based Baseplan Software Group abides by—consequently developing long-term associations with its clients. The company’s CEO, Andrew Satterley reinforces this belief by adding, “Our customers are at the core of all the initiatives.” With a client-centric approach, Baseplan—a provider of innovative Sales, Rental, Service, and full Financial Solutions has created many success stories, including that of JLG Industries, an Australian access equipment manufacturer. When JLG Industries, Australia switched over to Baseplan Software Group, data integrity was their primary focus. Considering the same, Baseplan smoothly carried out the migration of data, transactions, and assets from their then existing system to Baseplan Enterprise in approximately four days. Being driven by Microsoft Technology Stack, Baseplan’s application was able to deliver the outcomes desired by the client. While JLG Industries after implementing Baseplan expected ROI in three years, the actual ROI was delivered by the company in nine months.
Baseplan Software Group has had several other implementations of its fully integrated ERP solution— Baseplan Enterprise, which is designed to meet the needs of equipment and rental industry.
It provides process control through pre-sales, quoting, ordering, receiving, pre-delivering, invoicing, and after sales service. The company, through this solution, ensures that various departments in a company communicate better and work efficiently to achieve their end results. Baseplan, a Microsoft Gold Partner, has developed the software for rental and equipment industry using Microsoft’s .NET framework and MS SQL Server.
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Baseplan deems it extremely important to adhere to timelines without compromising on the quality and their partnership with Microsoft has helped them make it possible
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