It provides a user-friendly interface that allows back-end users to select various formats and track the technology and protection level behind each of them and also offers immensely stable functionality and secure single portal engagement. Offering both private and public cloud provisions, PTT works alongside its clients to move their messaging infrastructure from on-premise to the cloud. He adds, “Clients can implement this capability without worrying about backups, disaster recovery, data center management, capacity planning security system, and system patching leakage.” In practice, this allows customers to spend their valuable resources on more business-critical missions.

The company also offers additional professional services to support clients throughout the IT lifecycle. The Solution Life Cycle is a general framework for delivering information solutions to satisfy unique business needs and manages several stages of the process, namely, “discover, analyze and recommend, design, develop and integrate, test and quality assurance, deploy and maintain, evaluate, archive and retire.” On the other hand, managed services handle after sales supply chains and serve clients with a service lifecycle management solution. It encompasses contact center, contract and entitlement management, workforce administration, field service operations, returns and repair management, logistics, and knowledge administration. “Besides, our robust Project Management Office and IT Infrastructure Library foundation ensure operational excellence throughout every engagement.”

PTT caters to a diverse clientele ranging from government units, financial institutions, and hotel sectors to research institutes and non-profit organizations. One of its clients was a large retail company, managing over 20 brands and 200 shops. It had a large repository of unorganized data which often resulted in assets getting lost, deleted, needlessly duplicated, or accessed by non-authorized people. PTT provided the client with a one-stop solution along with consultation, implementation, and training and also standardized the document type and security base on SharePoint. PTT reduced its IT efforts with an automated backup of content and restoration taking only one-third of the time required by native functionality, thereby significantly easing the company’s business operations.

While PTT’s focus for the near future lies in investing on social networking collaboration, it plans to leverage platforms such as WeChat, LINE, Snapchat, and collate the information gathered from these channels together in its solution. “Essentially, PTT aims to enhance and provide its cloud-based services and products to clients in the Asia-Pacific region, expanding to Singapore, Taiwan, and Malaysia in two to four years time,” Ben concludes.