Apac
  • Home
  • CXO Insights
  • CIO Views
  • News
  • Conferences
  • Newsletter
  • Whitepapers
  • About us
Apac
  • Admired Tech

    Agile

    AI Healthcare

    Artificial Intelligence

    Augmented Reality

    Aviation

    Big Data

    Blockchain

    Cloud

    Cryptocurrency

    Cyber Security

    DevOps

    Digital Transformation

    Drone

    HPC

    Infrared

    Internet of Things

    IT Services

    Marine Tech

    Networking

    PropTech

    Remote Work

    Robotics

    Scheduling Software

    Sensor Tech

    Simulation

    Smart City

    Software Testing

    Startup

    Storage

    Unified Communication

    Web Development

    Wireless

  • Automotive

    Banking

    Capital Market

    Construction

    E-Commerce

    Education

    FinTech

    Food and Beverages

    Gov and Public

    Healthcare

    Insurance

    Legal

    Logistics

    Manufacturing

    Media and Entertainment

    Metals and Mining

    Pharma and Life Science

    Retail

    Sports

    Travel and Hospitality

  • CISCO

    Google

    IBM

    Microsoft

    Oracle

    Salesforce

    SAP

    ServiceNow

  • Business Intelligence

    CEM

    Cloud-based Planning

    Cognitive

    Collaboration

    Compliance

    Contact Center

    Contact Tracing

    Contactless Payments

    Corporate Finance

    CRM

    Custom Software Development

    Data Center

    Digital Signage

    Enterprise Architecture

    Enterprise Asset Management

    Enterprise Communications

    Enterprise Contract Management

    Enterprise Performance Management

    ERP

    Facility Management

    Field Service

    Fleet Management

    Gamification

    HR Technology

    IT Infrastructure

    IT Service Management

    Managed Services

    PLM

    Procurement

    Product Management

    Project Management

    RegTech

    Revenue Management

    Sales Tech

Menu
    • Microsoft
    • CISCO
    • Collaboration
    • Compliance
    • Contact Center
    • Healthcare
    • IT Service Management
    • Retail
    • MORE
    #

    Apac CIO Outlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIO Outlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    • Home
    • Microsoft
    Editor's Pick (1 - 4 of 8)
    left
    Choosing Microsoft Dynamics 365

    Andrew Ho, CIO, Global Strategy Group

    Kaizala: Chat Up Your Productivity!

    Anup Purohit, CIO, YES BANK

    Technology is Driving Better Care in the Healthcare Sector

    Veneeth Purushotaman, CIO, Fortis Healthcare

    Successfully Navigating, the Complex State of Network Monitoring

    Robert Walden, CIO, Epsilon

    Taking Advantage of the New Cloud Capabilities

    Todd Lant, CIO, Blackbaud

    Migrating to Office 365

    Rob Franch, CTO, Cushman & Wakefield

    Seeing the Future: Cybersecurity Trends To Look Out For in 2019

    Sumit Bansal, Managing Director, ASEAN and Korea, Sophos

    Security and Productivity Fuel Digital Transformation

    Wilson Lee, Director of Information Technology, Kerry Logistics

    right

    Digital Transformation - A Crucial Decision

    By Ted Minkinow, CIO, Fullerton Health Group

    Tweet
    content-image

    Ted Minkinow, CIO, Fullerton Health Group

    The same rules apply for selecting a digital transformation partner that most of us use for choosing a partner in any aspect of life. Many capable candidates exist, and you can bet that all of them will put their best face forward during the dating/evaluation period. The questions are: what will the relationship be like after the deal is closed, and what are the implications if the relationship fails?

    Every business has an elaborate set of considerations, both from the owner's front and the partners. However, extraordinary and significant additional considerations exist in the healthcare sector. Here we also focus on increasing our customers’ length and quality of lives while striving to make services and treatments affordable and accessible to everyone. Technology plays a crucial role in everything we do, so selecting our digital transformation partner is as important to our business and as it is to the lives of our customers.

    We had a quick date with the significant players in the digital transformation world and decided on Microsoft. In all our Asia-Pacific offices, cloud migration either has been planned or is already underway. Over the past two years, we have migrated to Office 365, moved our mission critical applications and databases to Azure, migrated all websites and web apps to Azure, standardized corporately on Azure SQL and SQL Server 2016, and implemented advanced features like machine learning analytics. Moreover, we are in the early stages of utilizing Dynamics 365.

    Any of these initiatives represents a significant investment of time and resources, and each comes with a risk for the business. The good news is, there are ways—some unique in dealing with Microsoft—of getting multiplicative value for each dollar spent, as well as minimizing risks associated with modernizing paradigms. My perspective of dealing with Microsoft spans years’ worth of product implementations and migrations, and in that time, I have developed a blueprint that has helped me succeed along the way.

    Consider Microsoft a strategic partner and not just a software vendor

    Their software provides productivity and collaboration for our geographically-dispersed workforce, their security schemes protect our data, and our customers access us through apps built upon the Microsoft stack.

    Technology plays a crucial role in everything we do, so selecting our digital transformation partner is as important to our business and as it is to the lives of our customers

    That makes them more than a partner. Disabuse yourself of the notion Microsoft is interested in competing against you in your vertical. Success for Microsoft is measured in the success of businesses running their software. Leverage that.

    Co-opt your Microsoft account rep as a member of your staff

    Amanda a Microsoft employee but she works for me as my advocate within Microsoft. I assign her tasks and deadlines, and she provides regular updates. Her focus is sales, but she never tries to sell me licenses. Rather, she keeps me up to date on Microsoft’s technology roadmap of new capabilities and puts me in touch with product experts, should we want to investigate how we might leverage new technology. Amanda also helps escalate and stamp out the common issues expected in complex transformations. We copy her on all correspondence coming out of our company to Microsoft. Know the Microsoft hierarchy in your area and your vertical. Microsoft is starved for customer feedback, and when they receive it, they act. Get to know the people filling the roles that are important to you (as a minimum: the heads of the account team, consulting service, Premier services, and the local Microsoft head of compliance for your industry). These are the people who can fast-track solutions to issues or responses to technical questions. They might also ask you to participate in case studies, marketing videos, or interviews that will give your company positive views in the public eye. Attend Microsoft events. Don’t delete the email invitations from Microsoft as a minimum; forward them to members of your staff. The product-focused events allow you or members of your team to upgrade knowledge, but just as important, Microsoft events foster networking between customers and Microsoft experts. These experts are often happy to recommend solutions to issues or to later keep you and your staff updated on new or planned product features. They will also participate in your internal presentations. Participate in Microsoft programs Microsoft programs offer everything from sneak-peaks at upcoming releases to introductory rates on products (like a significant discount on Azure if paid a year in advance) to free consulting support for evaluating products. Last year, we entered the SQL 2016 Technology Adoption Program. We received the bits, met weekly with an SQL Server product team that a consultant had assigned to us, and got direct support from Microsoft in migrating to SQL Server 2016. In return, we tested features and provided feedback. The TAP program put us into production months before Microsoft released SQL Server 2016, giving us a head start on the productivity and security enhancements. Negotiate and consolidate Depending on the size of your organization, you should expect Microsoft to negotiate prices for licenses and services, and if you are a multinational corporation, I recommend consolidating licenses to give all the business units’ access to your negotiated rate.

    If Microsoft supplies a significant amount of your business and productivity software and you are not intentional and focused in the partnership, then you are venting high value into the atmosphere, increasing your risk or failure, and cheating yourself out of a beneficial business relationship.

    Fullerton Health is an integrated enterprise healthcare service provider founded in 2011 in Singapore, that specializes in designing customized medical services for corporate and insurer clients.
    tag

    Machine Learning

    Weekly Brief

    loading
    Top 10 Microsoft Solution Companies - 2020

    Featured Vendors

    Continuous Technologies

    Ian Wong, Senior Partner

    Cloudnifier

    Keith Wu, Executive Director

    ON THE DECK

    Microsoft 2020

    Top Vendors

    Microsoft 2019

    Top Vendors

    Previous Next

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    Read Also

    Accelerating Petcare Innovation through CRM and Digital Vision

    Accelerating Petcare Innovation through CRM and Digital Vision

    Miao Song, Chief Information Officer, Mars Petcare
    How Cloud Systems are Impacting Business Environments

    How Cloud Systems are Impacting Business Environments

    Martin Stegner, CIO, NOVUM Hospitality
    Digital Tack

    Digital Tack

    Claus Nehmzow, Chief Innovation Officer, Eastern Pacific Shipping Pte
    Brokering the Cloud Services

    Brokering the Cloud Services

    Eric Boyette, Secretary & State CIO, Information Technology
    Defining a Cloud Strategy: A Higher Education Paradigm

    Defining a Cloud Strategy: A Higher Education Paradigm

    Russell M. Kaurloto, VP and CIO, Clemson University
    The 4Ps of Digital Transformation in Pharmaceutical Industry

    The 4Ps of Digital Transformation in Pharmaceutical Industry

    Debraj Dasgupta, Operating Officer, Head of Strategy and Go-To-Market Planning Division, Nippon Boehringer Ingelheim
    Technology’s Role in The Care and Quality of Life for The Aged

    Technology’s Role in The Care and Quality of Life for The Aged

    Jose A Perez, Chief Information Officer, Hammondcare
    How ECM is Revolutionizing Organizations

    How ECM is Revolutionizing Organizations

    Thomas Phelps IV, VP of Corporate Strategy & CIO, Laserfiche
    Loading...

    Copyright © 2021 APAC CIOoutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy Policy  |  Sitemap |  Subscribe

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://microsoft.apacciooutlook.com/ciospeaks/digital-transformation-a-crucial-decision-nwid-4305.html